Terms & Conditions of Service

These Terms of Use, together with our Privacy Policy, govern your access to and use of order-rocket's websites, control panel, and related services (together, the "Site"). They apply whether you're simply browsing, or you've registered as a customer. If you hold a separate service agreement with us, that agreement's terms take precedence wherever it conflicts with this page.

By continuing to use the Site, you agree to be bound by these Terms. If you don't agree with any part of them, please stop using the Site. You may not accept these Terms on behalf of a company unless you're authorized to do so.

Everything on the Site — text, graphics, logos, software, and other materials we publish ("Content") — is owned by order-rocket or used under license, and is protected by copyright, trademark, and other intellectual property laws.

You may view and download Content for personal, non-commercial reference, provided you keep all ownership notices intact. Reproducing, redistributing, or building derivative works from our Content without written permission isn't permitted, and using the Site doesn't transfer any ownership rights to you.

When using the Site, you agree not to:

You may not use bots, scrapers, or other automated tools against the Site without our written permission, attempt to access accounts or data that aren't yours, interfere with the Site's normal operation, or upload malicious code of any kind. We may investigate suspected violations and cooperate with law enforcement where appropriate.

We respond to properly submitted notices of alleged copyright infringement in line with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used on the Site without authorization, contact us at legal@order-rocket.com with enough detail to identify the material and confirm your ownership.

"order-rocket" and our associated logos are trademarks of order-rocket. Other marks shown on the Site belong to their respective owners. None of these may be used without prior written consent.

Some areas of the Site let you post reviews, comments, support messages, or other material ("User Content"). By posting, you grant order-rocket a worldwide, royalty-free license to use, display, and reproduce that content in connection with operating and promoting the Site.

You're responsible for what you post, and you confirm you have the rights to share it. We may review, remove, or moderate User Content at our discretion, and we're not obligated to monitor it continuously.

The Site may include chat, chatbot, or similar interactive tools, sometimes operated by a third party on our behalf. By using them, you acknowledge that conversations may be recorded or retained to provide the service, improve support quality, and for verification purposes, as described further in our Privacy Policy.

The Site may link to third-party websites, tools, or services we don't operate. We don't review, endorse, or control that content, and we're not responsible for what you find there. Visiting linked sites is at your own risk, and any transaction you make with a third party is between you and them.

Your use of the Site is also governed by our Privacy Policy, which explains what information we collect and how we use it.

The Site and its Content are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent the law allows.

We don't guarantee the Site will be uninterrupted, error-free, or free of harmful components, or that every listed product or service will be available at all times.

To the fullest extent permitted by law, order-rocket and its affiliates, officers, and employees won't be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Site. Our total liability to you for any claim will not exceed the amount you paid us in the twelve months before the claim arose.

You agree to defend and hold order-rocket harmless from claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Site, or your violation of any law or third-party right.

We may suspend or terminate your access to the Site at our discretion, including if you breach these Terms, we can't verify billing information you've provided, or we believe your actions pose risk to us or others.

We'll send notices to the email or physical address on file for your account. Email notice is considered delivered 24 hours after sending, and mailed notice three days after mailing, unless we're informed the address is invalid.

These Terms are governed by the laws of [State/Country], without regard to conflict-of-law principles, and you consent to the exclusive jurisdiction of the courts located there.

Before filing any claim against order-rocket, you agree to send written notice describing the claim to legal@order-rocket.com, including your contact details and supporting documentation. We'll have 30 days from that notice to try to resolve the issue before any judicial action begins.

If a claim over $1,000 isn't resolved after the 30-day notice period, you agree to bring it individually and waive any right to participate in a class or representative action against order-rocket.

Except where prohibited by law, any claim against order-rocket must be brought within one year of when it arose, or it will be barred. Sending timely written notice under Section 17 extends this deadline by 30 days.

We may update these Terms from time to time; changes take effect once posted. Continuing to use the Site after an update means you accept the revised Terms, so it's worth checking this page periodically.

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision isn't a waiver of it. These Terms, along with our Privacy Policy, form the entire agreement between you and order-rocket regarding use of the Site, and no agency, partnership, or employment relationship is created by them.